Refund policy
All purchases are considered final and non-cancellable, except in the case of defective items. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customercare@nazifinasri.com
If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer will bear the cost of delivery.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
You can always contact us for any return question at customercare@nazifinasri.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we will sort out your issue immediately.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For shoes:
If you need to exchange for a different size, all delivery fees are borne by the customer (two-way)—meaning:
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You send the item back to Nazifinasri, and
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Our team will send the replacement pair back to you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of a gift card within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@nazifinasri.com.